At the Bone + Biscuit co., your satisfaction is of the utmost importance and is unconditionally guaranteed. Should you wish to return a product, please ship the item and your completed product return form to:

The Bone + Biscuit Co.
136 - 1876 Cooper Road
Kelowna, BC
V1Y 9N6

Phone: 250-448-7PET (738)
Fax: 250-448-6043

e-mail: mutts@telus.net

Conditions:

• Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return the item through a traceable courier company (DHL, UPS, Purolator).
• Return packages must be prepaid; we cannot accept COD.
• Exchanges are sent back to you at no additional charge.
• If you request a refund, your credit card will be credited when we process your return
• Please note on the product return form or packing slip why you decided to return our product so that we can improve our service
• All refunds must be returned to the original form of payment.

If the Order is Damaged, Defective or the if we shipped the wrong item, please contact us immediately at 250-448-7PET (738) so we can advise you how to proceed. Ensure to keep all damaged packaging and goods.

Product Return Form